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VitaminGo information

Delivery Information

Fast & Reliable Delivery Across the UK and Worldwide

All UK orders are shipped using Royal Mail Tracked 24 or Royal Mail Special Delivery services for a fast and secure delivery experience.

We prioritise your order for dispatch. Orders placed before 3:00pm (UK time) on a working day are usually dispatched the same day. Orders placed after this time, or on weekends and public holidays, will be dispatched on the next working day.

United Kingdom Delivery Options

Service and Rate Estimated Delivery Time
Royal Mail Tracked 24 - £3.99 1-2 Working Days
Royal Mail Special Delivery by 1pm - £7.95 Next Working Day

International Delivery

We ship to many countries worldwide. Shipping rates and delivery estimates vary depending on the destination country, parcel weight, and available courier services.

Please use the shipping estimator during checkout to view the available delivery options and costs for your location before placing your order.


Please note: Delivery estimates are provided by the carrier and are not guaranteed. Delays may occasionally occur due to courier operations, customs processing, adverse weather conditions, or other factors beyond our control.

If your parcel appears to be lost or significantly delayed, please allow up to 10 working days from the expected delivery date before a replacement or claim can be processed. This waiting period is required by the carrier before an investigation can be opened.

Next Day Delivery Information

Orders placed before 3:00pm Monday to Friday are typically dispatched on the same day. While Royal Mail Special Delivery aims to deliver by 1:00pm on the next working day, delivery times cannot be guaranteed in exceptional circumstances.

Customs, Duties & Import Charges

International orders may be subject to local taxes, customs duties, import fees, or other charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.

Customs clearance procedures may occasionally cause delays that are outside of our control. We recommend checking your country's import regulations before placing an order.

Frequently Asked Questions
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Please be informed that an email containing the tracking details will be sent to you as soon as your order is dispatched. In the unlikely event that you do not receive this email please go to order tracking page, or if you need to report a lost parcel, please do not hesitate to contact our dedicated Customer Service team at hello@vitamingo.co.uk.
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Please note that if you were not informed prior to the dispatch that a part of your order would be sent in a separate shipment, we kindly request that you contact our Customer Service team at hello@vitamingo.co.uk. If an item from your order is missing, please let us know which item it is and we will do everything we can to ensure a prompt resolution.
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To track your order, please visit our order tracking page at . Enter your order number and billing email address that you used during checkout. If you don't remember your order number, click on the "Start with an Email" option to receive an email with your tracking details. If you are still unable to find your order, kindly contact our Customer Service team with your full details and shipping address so that we can assist you further.